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SERVICE
Quality assurance and after-sales service commitment
1. The quality guarantee period shall be within 12 months after the project is put into operation or within 18 months after the product is delivered.
2. Our company is responsible for the quality of purchased spare parts and equipment, and carries out strict quality inspection on the purchased spare parts and equipment.
3. Our company guarantees that the equipment provided is brand-new and unused, and has undergone strict factory performance tests and quality inspections. Advanced technology and mature and reliable modern products. Ensure that the equipment provided meets the quality, specifications and performance specified in the bidding documents. Ensure that the equipment provided is properly installed and operates safely and reliably under normal operation and maintenance conditions.
4. During the quality assurance period stipulated in the contract, our company shall be responsible for repairing or replacing the defective equipment free of charge for any damage, defect or failure of the equipment supplied due to the defects of design, manufacturing and materials and purchased supporting parts, so as to meet the requirements stipulated in the technical conditions.
5. Quality assurance period, our company is obliged to provide equipment for the implementation of paid life-long maintenance.
6. Our company guarantees to respond to user's maintenance needs in a timely manner after receiving user complaints.
Pay attention to user training
1. On-site operator training
After the installation and commissioning of the equipment, the engineering and technical personnel of our company will train the on-site operators, mainly on the knowledge of installation, use and maintenance, so that the on-site operators can correctly operate the equipment and the daily maintenance of the equipment and the elimination of common faults.
2. Organize users to company for training
At the request of the user, the company shall organize the user to the company for training, and the company shall select full-time teachers with various abilities to give lectures. The training contents include: a comprehensive understanding of the working principle of the product and the knowledge of hardware and software, the installation, use, operation and maintenance of the product, the handling methods of common faults, and the comparison of the current situation of related technologies with similar products.
3. The company sends full-time training teachers to the user unit for training. At the request of the user, our company can send full-time training teachers to the user unit for training, training use, operation and maintenance, understanding the treatment methods of common faults, comparing the current situation of relevant technologies with similar products, etc.
Establish user files to improve product quality
In addition to collecting, handling and tracking users' complaints, the customer service department also formulates user return visit plans and actively consults users regularly, such as visiting users and issuing User Opinion Questionnaire. At the same time, user files are established to record the operation of products and provide a basis for improving product quality and service quality.
Service Guide
The customer service department has a hotline service, and a full-time engineer accepts calls from users to ensure that users receive timely technical support and services during the use of the equipment. For complaints about equipment failures, our company guarantees to respond to user maintenance needs in a timely manner after receiving user complaints. No matter when and where, our company will guarantee the fastest speed for users to solve the problems of equipment.
after sales service department telephone:0755-25806001turn 8601 mobile phone:15814281221
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